Two East 61st Street at 5th Avenue, Upper East Side, New York, NY 10065, United States of America
#112 of 418 hotels in New York
Guests' ChoiceBased on 490 hotel reviews
8.4Cleanliness
8.9
Comfort
9.2
Location
9.7
Facilities
8.3
Staff
9.1
Value for money
7.5
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: August 22, 2022
Alessandro
SwitzerlandHUGE miscommunication at the reception - at the time of check-in: We were told by the receptionist that we have the option to have breakfast (which was already included when we booked the room) or order “room service” for the value of $42 per person every day. This was communicated by the same person “TWICE” so there was no “misunderstanding” but an error from her side which cost us additional $200 at the time of check-out as she clearly didn’t mention this credit is only toward our breakfast!!!!! she repeated “credit for room service every day”…….two times when we asked to reconfirm, as she was not When we explained the case to the manager she was reluctant to even listen and said we can’t make exception (which was an irrelevant point as noone asked for an exception!!!!) We spent thousands at this hotel during our 4 nights stay…. so this reluctant attitude from the manager (blond lady with not an American accent) was not appropriated…Pierre can do much better training the staff at this hotel. quite disappointed…
location was fantastic very clean and well maintained Wi-Fi old historic property with recently renovated rooms
Stayed in August 2022
Reviewed: August 16, 2022
Annick
Belgiumnoisy air conditioning, bad coffee, not very good croissants, sour strawberries - food quality was disappointing for a 5 star hotel; also the bar is more like a waiting room - too bad it is not cosy at all
classic decor, friendly staff, elegant environment, and: they have a house doctor: very useful because I had an acute problem and was efficiently and immediately helped
Stayed in August 2022
Reviewed: August 14, 2022
Pieter
United States of Americaunder construction which limited access and generally looked a bit tired a ground level.
traditional style yet not stuffy and engaging, super friendly and accommodative staff!
Stayed in August 2022
Reviewed: August 9, 2022
Maria
PhilippinesIt is not a non smoking hotel so we were originally placed in a floor where residents can smoke. Manager was very accommodating and moved us to a different floor but we were already staying in the hotel for a week before we moved to different floor.
Staff are friendly and accommodating.
Stayed in July 2022
Reviewed: July 23, 2022
Karen
United States of AmericaOur room AC was broken and in the summer months that is unacceptable. And we were not offered a different room or any remedy for our uncomfortable situation The heat ruined our stay We had an issue with our shower that was fixed relatively quickly by maintenance.
The location is incredible. The check in and valet was great. The lobby bar & staff felt like a true classy NYc experience
Stayed in June 2022
Reviewed: July 16, 2022
Michael
United States of Americathe car garage that was associated with the Hotel, we did not feel cared for and felt the other guests were tended to before us.
The front desk staff was professional and pleasant. the bellmen were helpful and polite. the elevator attendants were simple expectational, they remembered names and things we’d mentioned the we were doing the previous day. the housekeeping staff was truly remarkable. everything was pristine. the room was tended to twice daily and we felt like royalty. we missed Mr. Dancer from the concierge desk this trip. However, Christine was particularly helpful and kind. we were greeted daily by staff all around the hotel and truly enjoyed our stay.
Stayed in July 2022
Reviewed: July 14, 2022
Pearl
GabonThe bed mattresses were too too soft
A WONDERFULL experience
Stayed in July 2022
Reviewed: June 26, 2022
Aparna
IndiaElectricals we’re not working properly , the house keeping didn’t clean coffee machine or cups .
location, pleasant staff , good service , clean & comfortable rooms
Stayed in June 2022
Reviewed: June 21, 2022
Bart
NetherlandsExcellent as usual
Stayed in June 2022
Reviewed: June 20, 2022
Matthew
United Kingdomno free water after first day
location was fab
Stayed in June 2022
Reviewed: June 10, 2022
Manish
United Kingdomstaff was quiet attitude, But Mr Jhonny was very helpful but staff members are very unprofessional specifically front desk they don't have full information about breakfast or prices.
Room size and room view
Stayed in June 2022
Reviewed: June 8, 2022
Stephen
United KingdomThey charged 34 dollars for using the gym and “free “ coffee in the morning No tea and coffee facility in rooms,they would have charged 90 dollars exrra for a tray
Near central park
Stayed in June 2022
Reviewed: May 25, 2022
Angelos
GreeceThe room service however was very slow. Breakfast ordered at room at 6.40 arrived at 7.10 the first day and the same happened the second. Both orders were not as put and things e.g. brown bread or a second cup were missing. They have explained that they face personnel shortage however it was not an adequate excuse for such a hotel and price.
An excellent hotel with a true sense of how hotels should be and how hoteliers should behave. The location is superb, beds are very comfortable, personnel is well trained and polite. Only problem was the room service
Stayed in May 2022
Reviewed: May 23, 2022
Elie
Lebanonpoor breakfast
location and staff
Stayed in May 2022
Reviewed: May 21, 2022
Gustav
SwitzerlandRestaurant was understaffed
Stayed in May 2022
Reviewed: April 26, 2022
Bart
NetherlandsEverything. But to name a few: its location, staff, decor, comfort.
Stayed in April 2022
Reviewed: April 2, 2022
Nathalie
Francethe breakfast is the very bad point we had breakfast 1 time and not again ! very poor choice with the continental even no fruits, no yogourt, no jam or honey, no bread. never seen that anywhere for that kind of amount of money ! just cross the street, go to the Plaza and for the same price you will have a palace breakfast. no turndown in the evening, not even towels change during all day. due to covid bar was closed so no life, nowhere to sit and talk downstairs or have just a coffee
the staff ! so kind and helpfull it is the quality no 1 of the Pierre. location is great good food with room service
Stayed in March 2022
Reviewed: March 20, 2022
Aysha
United Arab Emiratesbathroom is so tiny
location and staff
Stayed in March 2022
Reviewed: March 18, 2022
Lynne
Australiarestaurants closed during the day
location
Stayed in March 2022
Reviewed: February 25, 2022
Fabrizio
United States of AmericaEverything is still closed due to COVID when everything around it is open and functioning at full force.
It's a beautiful property.
Stayed in February 2022
Reviewed: February 15, 2022
Sultan
Saudi Arabiathe price is a bit high
location and the size of the room
Stayed in January 2022
Reviewed: December 25, 2021
Daniel
SwitzerlandThe restaurant/bar was often closed due to covid
The quick coffee and muffins in the morning were great way to start the day. As we were out all day, a quick grab and go breakfast was perfect.
Stayed in December 2021
Reviewed: December 25, 2021
Melissa
United States of Americacity prices, but worth it
wonderful location on the park. friendly staff. adjoining rooms for our family of 4 worked very well. car service to and from the airport was excellent.
Stayed in December 2021
Reviewed: December 20, 2021
Gavin
United Kingdomthe recommendation for lunch on our last day from the concierge wasn’t great … was booked in the wrong name and had to chase twice for booking details and restaurant was not good … Also the buffet breakfast on the Saturday was not good , scrambled eggs a strange green colour and very dry and crusty .
beautiful building , spacious room , good location
Stayed in December 2021
Reviewed: December 6, 2021
Eric
United States of Americalarger bathroom
location
Stayed in December 2021
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