The shower floor on the top level was extremely creeky and loud to step around in for any person. Only 1 wash rag in the room…didn’t discover until after late night to the pool. The free soap and conditioner bin was almost empty in the shower. Used the shampoo for body and hair. It would be nice if they designated a smoke area to avoid, so arriving guests don’t have to get blasted smelling in going in and out.

The location is perfect…easy to quickly get to places. And, the breakfast was fantastic and delicious! Hats off to this place for also serving breakfast to their staff. Breakfast staff was very nice, also. And, loved that they keep the pool and hot tub area open until midnight. This is nice for guests from out-of-town who are enjoying outside events until late, but would still like to return to enjoy the pool facilities. Also, love that it’s a smoke-free hotel.

Stayed in May 2024

Bathroom small also the toilet was very small.

Location and staff were great.

Stayed in May 2024

BREAKFAST BUFFET WAS VERY GOOD

Stayed in May 2024

Rooms where very basic compared to building 3 small tvs

Good room stayed may times

Stayed in May 2024

Pool was cold. Powdered eggs were terrible and cold air from ceiling cooled food off. bathroom in room too small and needs taller stools

Bathroom in room too small, breakfast room was ok had air on so it blew right on food and people ,it was cold and rainy and cooled food down fast. Not much choice for fruit,mainly oranges, no apples or bananas.

Stayed in April 2024

Only issues I had were the beds were not very comfortable. But isn’t that the fun of staying in a hotel and being on vacation? it’s not about getting the best nights sleep it’s about the experience which was amazing!

I love the location and overall aesthetic of the hotel! It was an amazing experience and would most highly consider coming back for another stay!

Stayed in April 2024

breakfast, clean, price and the castle theme

Stayed in April 2024

The food was not warm.

It didn't like it this time

Stayed in March 2024

The ac unit smelled lightly like urine. My air purifier showed the air quality wasn’t the best.

Easy to find, quiet location, relaxing hot tub.

Stayed in April 2024

The bed was very uncomfortable and was almost like an air mattress. You couldn't lay on one side without it raising the opposite side.

The breakfast was delicious!

Stayed in March 2024

The breakfast and location was good, a bit crowded, but still good. Front desk staff the ladies were wonderful. They helped with my accommodations as I had to keep changing it and was met with a smile and wonderful customer service.

Stayed in March 2024

Loved the two indoor pools. My grandkids had a blast when we was at the hotel

Stayed in March 2024

Maybe the bathroom could be a bit bigger but it wasn’t a big deal

Breakfast was great! Daughter loved swimming in the pool and playing at the arcade.

Stayed in March 2024

Indoor Pool was cold and our bed was moved and not under head board so could see the nasty of the wall

Having the closeness to everything but not being in the middle of it all

Stayed in April 2024

Price could been a little cheaper since we did stay 3 nights. But overall it was a good trip for family and best friends. Would love to get some coupons or discounts in the future. Thanks. Keep up the great job. See you guys be back in Branson in few months

Rooms was nice. Beds was comfortable. Breakfast was awesome. Pool was cold. But the hot tub was awesome.

Stayed in March 2024

The pool is awesome breakfast was good the landscaping was really pretty

It was great the kids loved it the shower the shower head could use some calcium cleaner

Stayed in April 2024

The bathrooms are too small,another breakfast area would be really great for busy times ,even when we were some of the first the busses of people were already there and it was hard to find sitting room wich is fine in the warm months because there is beautiful sitting areas outside but if it's cold and you don't want to eat in your room it's hard to get a seat.Hot tubs don't blow hard enough like they used to but are warm.Hit the hangers everytime to walk from the bathroom to the bed,small rooms.

We love the friendly staff ,the pool area,the beds are super comfy! Love the location.The breakfast is the best free breakfast .

Stayed in April 2024

Clean,

Stayed in April 2024

Unfortunately the pillows were not comfortable, the square shape made comfort difficult.The only other thing was I would have preferred a waffle maker avail instead of those frozen from a box kind.

Very Friendly and helpful staff at ckin.room clean and well put together, comfortable bed.Breakfast was pretty good,really enjoyed the biscuits and gravy and sausages very good!!!

Stayed in March 2024

Guests in the room above ours were VERY noisy late into the night.

Our second stay at this hotel. Rooms are great, breakfast is excellent, pools were fun for the grandkids, and enjoyed the outside quiet areas to just sit read and relax.

Stayed in March 2024

Everything was good for our one night stay.

Neat decoration and theme. Clean and quiet.

Stayed in March 2024

Refrigerator not very cold, bit I didn't mention it. They'd probably have exchanged it if I had. ..coffee maker pouches difficult to open, and the filter is ripped when it is,, good thing is there is always coffee available in the lobby, or 6:30 am breakfast:-)

Great value, good location, friendly office, clean, love the king size bed. Glad to have the scrambled eggs again (instead of the fried)..Nice to have refrigerator and microwave:-)

Stayed in March 2024

Location was good

Stayed in March 2024

The bathrooms were tiny. Hard to have room to change in there. Pool was small but the kids still enjoyed it.

The breakfast was huge and lots to pick from. The hot tub was nice.

Stayed in March 2024