Reviews of The Westin Memphis Beale Street This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
170 Lt. George W. Lee Avenue, Memphis, TN 38103, United States of America
#37 of 186 hotels in Memphis
Guests' ChoiceReview Score
Based on 433 hotel reviews
8.4Score breakdown
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Cleanliness
8.9
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Comfort
8.9
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Location
9.5
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Facilities
8.6
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Staff
8.8
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Value for money
7.9
Verified guest reviews from real Bookers
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Reviewed: May 5, 2024
Aden
South Africa25 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
The baths were tiny There was a damp smell in the passages by the rooms
The position was the best you could ask for The rooms were clean and the beds very comfortable
Stayed in May 2024
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Reviewed: April 22, 2024
Michael
United States of America5 Reviews9.0“Great trip”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 4 nights
- • Submitted from a mobile device
Nice
Stayed in April 2024
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Reviewed: March 30, 2024
Eduardo
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
Great location and great service.
Stayed in March 2024
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Reviewed: January 30, 2024
Joanne
United States of America10 Reviews1 helpful vote9.0“Staff was great”- • Business trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 3 nights
- • Submitted from a mobile device
Price
Valet’s
Stayed in January 2024
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Reviewed: January 28, 2024
Tiffany
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
Low tub
The bed
Stayed in January 2024
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Reviewed: January 13, 2024
Karole
United States of America12 Reviews8.0“It would have been perfect if the front desk staff were more respectful.”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
The front desk staff were rude and inept.
Cleanliness, location, and quiet.
Stayed in December 2023
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Reviewed: December 19, 2023
Karole
United States of America12 Reviews7.0“Everything would have been perfect had it not been for the rudeness of the front desk manager”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Queen
- • Stayed 2 nights
The front desk staff were extremely rude, especially the manager.
The proximity to the FedEx Forum was phenomenal. The beds were very comfortable as well.
Stayed in December 2023
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Reviewed: November 27, 2023
Lashondreia
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
The walls are thin. We could hear the people next to us and they could hear ours. Which was a little uncomfortable.
Stayed in November 2023
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Reviewed: November 14, 2023
Lica
New Zealand26 Reviews8.0“Rooms Fantastic, breakfast Staff disappointing along with the food.”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast team let you down dreadfully. It was not busy when we went in. In order not to embarrass the breakfast team I made a complaint at the check in counter at the main front desk. All our meals were luke warm (omelet/potatoes) and or cold (oatmeal). The coffee was cold we asked for a jug of hot water to warm up the coffee, we had to ask for refills on coffee. The lack of hospitality etiquette needs to be addressed. Extra milk served in a cup not a jug, try pouring from that into coffee cup or oatmeal bowl. The attitude to service to the customer was lapse to say the least. Disappointing especially from a establishment like the Westin. We paid top dollar to stay here and are treated as though it’s a bother to be looked after.
The rooms were fantastic, with the added extras made a nice touch. My only suggestion would be if there are two people staying in the room for two days ensure that there is enough coffee pods and milk available to have at least two coffees each.
Stayed in November 2023
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Reviewed: November 7, 2023
Edith
United States of America5 Reviews8.0“Good trip”- • Leisure trip
- • Couple
- • Traditional, Guest room, 2 Queen
- • Stayed 3 nights
- • Submitted from a mobile device
Unfortunately the restaurant does not cater to vegetarians/gluten free/vegans!
Good location
Stayed in November 2023
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Reviewed: October 31, 2023
Lisa
Bermuda16 Reviews1 helpful vote7.0“Great access to Beale Street”- • Leisure trip
- • Group
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
Our breakfasts in the restaurant were slow and not very good. It took 15 minutes to get our coffee and another 5 to get fresh milk then the breakfast was another 25 minutes and it was not hot or even warm. It is a pity as the rest of the hotel was great.
The room was good. The bed was extremely comfortable. The hotel was just around the corner from Beale Street. The bar in the hotel was also well stocked.
Stayed in October 2023
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Reviewed: October 24, 2023
Jean
United Kingdom1 review9.0“Great”- • Leisure trip
- • Couple
- • Traditional, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
All good
Stayed in October 2023
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Reviewed: October 18, 2023
Neil
Australia8 Reviews9.0“Great place to stay in Memphis”- • Leisure trip
- • Travelers with friends
- • Traditional, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
Great location Excellent staff Clean and new
Stayed in October 2023
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Reviewed: October 9, 2023
Stormy
United States of America2 Reviews7.0“Great time in a great location.”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
Only downside to the property was that our room had a connecting door with another room. This is usually not an issue, but it let every (and I mean EVERY, cue the Marvin Gay) sound come through like it was wide open. Only downside to our stay.
The location, friendliness of the staff, and cleanliness were all highlights of this property. You walk out the front doors, turn the corner, and you’re right on Beale!
Stayed in October 2023
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Reviewed: August 28, 2023
Melissa
United States of America2 Reviews9.0“Grandchildren had a blast and hotel staff were very accommodating.”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was great
General areas kept clean and someone always available when needed.
Stayed in August 2023
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Reviewed: August 3, 2023
Jennifer
New Zealand1 review9.0“Fun and friendly staff, great location, well maintained”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Clean, great facilities
Stayed in August 2023
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Reviewed: July 3, 2023
Latisha
United States of America8 Reviews1 helpful vote8.0“Nice”- • Leisure trip
- • Group
- • Traditional, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
They charged for the mini bar and snacks we didn’t touch. :(
It was clean and staff was very nice
Stayed in July 2023
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Reviewed: June 28, 2023
Linda
United States of America2 Reviews9.0“Good”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
We had brought food in but there was no where to put it. The refrigerator was packed with drinks which we did not purchase. The door to the refrigerator should’ve been on the left side to get better access to it.
Everything was fine an offer of breakfast would have been nice.
Stayed in June 2023
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Reviewed: June 7, 2023
Nancy
United States of America4 Reviews9.0“Room was very clean and bed’s comfortable.”- • Leisure trip
- • Travelers with friends
- • Traditional, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
wish there was a pool and hot tub.
perfect location
Stayed in May 2023
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Reviewed: June 4, 2023
Millicent
United States of America10 Reviews7.0“Nice location for downtown attractions.”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
The toilet was not working properly.
The location was great.
Stayed in March 2023
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Reviewed: May 30, 2023
Brenda
United States of America5 Reviews1 helpful vote7.0“would not stay here in the future”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
The bathroom shower needs new caulking and deep cleaning in grout. Every shower that we took we had a water mess on the floor outside of shower to clean up. Only large, king-size pillows were available and we were very uncomfortable with the pillows provided! The staff at the front desk when we arrived AND when TRYING to check out were poorly trained and made SO MANY mistakes with my credit card. It worried me that I would have problems for weeks with over payments, but it wound up being straightened out within a few days after we left the hotel.
really liked location. close to Beale St.
Stayed in May 2023
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Reviewed: May 23, 2023
Tyra
United States of America5 Reviews8.0“Hated the beds the staff could be a little more welcoming!”- • Leisure trip
- • Couple
- • Traditional, Guest room, 2 Queen
- • Stayed 3 nights
- • Submitted from a mobile device
I feel like the staff at the check in counters weren’t the friendliest! The valet people were decent!
The mattresses need to be switched out they had big indentations in them which killed me and my husband’s backs! We left a day early! Probably won’t visit Memphis again! The bartender was great at making drinks and pleasant once you got her talking
Stayed in May 2023
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Reviewed: May 11, 2023
Stephen
United States of America3 Reviews8.0“I was able to sleep out of the elements. Convenient to Beale Street.”- • Leisure trip
- • Couple
- • Traditional, Guest room, 2 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
One of the elevators was broken which caused a lot of long waits to use the elevator. I also would have preferred a refrigerator to the minibar. The description made it seem like breakfast was included in the stay. Breakfast was for sale which is not the same as “breakfast included” as described.
The location was nice and the room had a great view. I liked the bathroom layout. The water had good pressure.
Stayed in May 2023
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Reviewed: May 8, 2023
Kathy
United States of America12 Reviews1 helpful vote8.0“if you like music and basketball great place to stay”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 3 nights
- • Submitted from a mobile device
could hear music in evening, but that was okay for us
very close to Beale Street and great restaurant and brew pubs
Stayed in April 2023
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