The location was certainly not prime and was difficult to navigate to it. It would have been nice to have been within walking distance to restaurants. I called as we were about an hour away and the phone was not answered in a very professional way.

It was a beautiful hotel which was quiet to minimize the sounds from outside. There was a patio with a fire pit that was very inviting. The kitchen was able to make me a special breakfast that avoided all my food issues.

Stayed in May 2024

There was also someone who was having a problem checking in they had reservation problems. My reservation went quickly and easily. But I felt that they needed to put attention on the decor of the lobby

Overall this is a nice facility but the lobby area needs some updates. When checking in they still had up what looked like Fall / Halloween decorations when it was Christmas. That gives the appearance of being understaffed. The hallways also need a bit of sprucing up. The rooms were very nice oversized nicely cleaned and excellent beds and pillows. With a little care to the lobby they could be a top-rated hotel.

Stayed in December 2023

Poor quality breakfast.

Breakfast was the bare bones. Location was great. Front desk was friendly and helpful.

Stayed in September 2023

Nothing

Comfortable large spacious room the staff and breakfast.

Stayed in August 2023

Nothing

Nice and clean, rooms had space, welcoming staff, quiet location, and good breakfast

Stayed in July 2023

Elevator was a little slow but we did ask for top floor! We loved our super quiet room and although property was pet friendly, we didn’t hear one barking dog. Nothing to dislike about our stay.

Cleanliness, great shower,great quiet and comfortable rooms,two separate bedrooms. Friendly and helpful staff. Provided us with top floor room as requested.

Stayed in May 2023

very clean and staff is friendly

Stayed in January 2023

The room was large and very clean. The hotel is close to I-90, but you can't hear the traffic.

Stayed in December 2022

Love the 2 bedroom suite.

Stayed in November 2022

Location wasn't the best. No place to walk the dog and not close to highway

The staff was very friendly and gave good suggestions. Our dog had been bitten by a snake and they inquired about him

Stayed in July 2022

Nice hotel and conveniently located to many restaurants and shops.

Stayed in July 2022

could be updated a bit. breakfast had decent options but was super tight area.

location was great. Easy to get to in and out of, also food amenities close by.

Stayed in June 2022

breakfast ran out pretty quick.

staff was great and room was great and clean

Stayed in June 2022

I have addressed this on a different Towneplace location. I assume it was a design choice by the architectural firm not to use a drive through portico for loading and unloading luggage on your properties. Although it was not raining on this occasion it could cause problems for guests in the future. It’s just a suggestion for future locations. I can’t believe it would be that much more expensive to build and is very helpful if someone arrives or leaves in a downpour.

Great staff, delicious breakfast, good location. I especially liked the fact you offered a bath mat for the shower for my 81 and 86 year old parents to use to keep them from falling.

Stayed in June 2022

We were bummed there was no hot tub.

We loved the rooms with the little kitchenettes, the laundry and the pool was awesome!

Stayed in January 2022

Your front desk receptionist Jasmine was very rude to her coworker in front of 9 guests in the continental breakfast area. The gentleman working the breakfast area handed out goodie trays on Christmas to guests, and she called him stupid and said he wasn't to do that in front of everyone eating. You could see his christmas cheer instantly deflate, and he hid in the back the rest if the 40 minutes we sat in the area.

Great atmosphere and clean!

Stayed in December 2021

clean and well appointed room

Stayed in November 2021

clean, quiet, easy on off to freeway. good bed.

Stayed in October 2021

Everything was good. Nothing to complain about.

Beds were super comfy. Shower was nice

Stayed in September 2021

Nothing

Laundry, pool, kitchen and king size beds were great! Very comfortable facility!

Stayed in August 2021

That my trip only allowed one night in this gem!!

Everything!! I was only able to stay one night but if I needed a longer term place to stay, I would absolutely love to stay here. It was clean, comfortable and equipped well with all the basics for small apartment living if needed. The staff were friendly and helpful and breakfast was awesome!!

Stayed in July 2021

Nothing.

It was in an excellent location. The staff were very courteous and friendly. The room was spacious and very comfortable. They had lots of information on local attractions. I would definitely stay again.

Stayed in July 2021

The luggage carts could use upgrading but they still work.

Staff made us feel welcome. Maids did a great job of cleaning the rooms. Hotel is located in a great location close to Dinning, shopping, and gas stops. Breakfast was will served, room had HBO options for movies. My kids that are Adults all like their rooms. We like the Kitchen setup refrigerators, Microwave, Stove, Sink, all we needed to relax.

Stayed in July 2021

Great Location for what we needed.

Stayed in June 2021