1330 North Sam Houston Parkway East, Houston, TX 77032, United States of America
#287 of 433 hotels in Houston
Guests' ChoiceBased on 710 hotel reviews
7.2Cleanliness
7.8
Comfort
7.8
Location
7.7
Facilities
7.5
Staff
7.6
Value for money
7.8
Free WiFi
7.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 1, 2024
Jocee
United States of AmericaThere was a LOT of partiers in the hotel. Very loud and a strong weed smell in the hallway. around 3am I was woke up by 2 (or more) VERY loud females in the hallway. It was very disappointing
The shuttle drivers were BOTH super nice.
Stayed in April 2024
Reviewed: April 11, 2024
Lou
United States of AmericaRoom had a slight smell of being smoked in. :(
I was expecting a lame breakfast of only coffee and muffins, but was served a hearty hot breakfast of waffles, sausage, eggs, and hash browns amongst other cold items. It was great!
Stayed in April 2024
Reviewed: April 4, 2024
Ricardo
United States of AmericaLong wait to check in. Called from lobby twice and no answer -waited almost 30 minutes for lobby person to check us in.
Clean and comfortable
Stayed in April 2024
Reviewed: April 4, 2024
Calderón
FranceThey offered TRANSPORT TO AND FROM AIRPORT by SHUTTLE but it was not true: It doesn't work after 11:00 pm and in the morning IT DID'NT WORK EITHER because their shuttle starts late and goes only to Terminal A. SO I HAD TO PAY $60 EXTRA for transport to AIRPORT. They said in the website that distance from airport was about 4 miles but it was indeed about 10 miles!!! SO NO TRANSPORTATION PROVIDED !!!
Room was excellent, breakfast acceptable.
Stayed in March 2024
Reviewed: April 4, 2024
Lisa
IrelandPerfect hotel for a short stay located near the airport. Check in staff very friendly Also have a bag storage facility
Stayed in March 2024
Reviewed: March 29, 2024
Britani
United States of AmericaThe breakfast needed more options and the drinks in the machine in the breakfast area was out. Orange juice and lemonade came out and tasted like water with color. The housekeepers need to pay more attention to cleaning. I noticed the comforters on the bed I slept in had stains. I'm thinking they weren't changed. The ice marker on the 2nd floor was broken and had to go to the 1st floor to get ice. Going out of the parking lot 2 big holes that can mess up someone car, should get that fixed. Area is a little sketchy. Not enough towels for 3 people in the room. Should see how many occupants will be staying and provide enough towels.
The hotel was pretty good for the price. There was a 50 deposit, which I was told would be back on my card within 10 days after checking out. It actually was back on my card the day I checked out, was happy about that. The guy that worked the "I think" 3-11pm shift was very friendly. The bed was comfy and no noise throughout the hotel. I was very appreciative that when we went out the housekeepers replaced the towels.
Stayed in March 2024
Reviewed: March 6, 2024
Joyous
United States of AmericaI ran the water to get in the shower but when I came back it was yellow tinged. So I geld off til I got home
The beds are comfortable & the eater was hot
Stayed in March 2024
Reviewed: March 6, 2024
Krissbrei
GermanyIt smells really bad inside the hotel, like cleaning supplies, not sure. Our room was facing the highway which was very loud. Walls are thin. There was plastic cups and cutlery and paper plates for breakfast, which I thought was terrible. I've never seen this at a hotel before. This is not very environmentally friendly in my opinion.
Airport shuttle was comfortable. Friendly staff.
Stayed in February 2024
Reviewed: March 5, 2024
Katherine
United KingdomBreakfast is very basic & uses disposable plates & cutlery etc.
Good location for easy access to the airport. Friendly helpful staff.
Stayed in March 2024
Reviewed: March 2, 2024
Phat
United States of AmericaThe bed was comfortable. The staff was friendly and courteous.
Stayed in March 2024
Reviewed: March 1, 2024
Albert
United States of AmericaCheck out was terrible
Clean
Stayed in January 2024
Reviewed: February 26, 2024
Medal
United States of AmericaEverything was ok
The location is very convenient
Stayed in February 2024
Reviewed: February 22, 2024
Thomas
United States of AmericaThe ice machine on the second floor where I was was broken so I had to go down to first level to get ice.
the breakfast was fine and the location was great the hotel was good didn't have any problems.
Stayed in February 2024
Reviewed: February 17, 2024
Ms
United States of AmericaOwner was address by me in regards to an injury incurred from a faulty ironing board that was in the room which is still wounded. Yes, ironing board was replaced but customer service was not satisfactory from owner. Furthermore the first aid kit didn’t have anything in it for the injury to be handled.
Clean, airport shuttle, incredible staff, accommodating for early check in and timely manner to address issues
Stayed in February 2024
Reviewed: February 12, 2024
Paola
MexicoThe breakfast
Location and facilities
Stayed in January 2024
Reviewed: February 10, 2024
Leslie
United States of AmericaThere was nothing major, but there are a lot of little things. But maybe that's reflected in the good price. I think they were renovating because the pool and ice were not in service so that would make sense for some of these things. The ceiling in my room had a large area of water damage, some loose floor tiles, and the phone was missing the labels so I couldn't call the front desk. All minimal that did not effect my stay. Oh, and I didn't love the crunchy plastic mattress cover on the bed. The front entry area smells terribly like chemicals (like WD-40?) And I was told it was perhaps because the maintenance closet that holds the chemicals is located in the entry. After I went to breakfast, my key no longer worked at my door so that was a slight pain. I later witnessed other guests having the same issue and they complained that it was the second time it happened to them. The breakfast is good as long as you go early. They are not very forthcoming when you call for the airport about the shuttle schedule. They just say to call when you get to the doorway which is deceiving because then you have to wait 45 minutes if you just missed the scheduled shuttle.
For the price and that includes breakfast and airport shuttle I think it is a great value. The room was large, comfortable and clean and every staff member I encountered was very friendly and helpful (including Glen at the front desk). The room has a fridge and microwave! The bed was comfortable and the breakfast was good as long as you go early. I would definitely stay here again!
Stayed in February 2024
Reviewed: February 9, 2024
Howard
CanadaSyrup for waffels is terrible. Breakfast selection was not fresh other than waffles
Stayed in February 2024
Reviewed: February 3, 2024
Tobee
United States of AmericaNo pet no smoke deposit
Quiet
Stayed in January 2024
Reviewed: February 1, 2024
Kianja
United States of AmericaThey over charged me for my hold deposit and i had to wait to till I checked out to get the extra charge back
Overall the property was great
Stayed in January 2024
Reviewed: January 24, 2024
Ravi
IndiaNothing such
Location, Shuttle Service and overall Hotel
Stayed in January 2024
Reviewed: January 23, 2024
Robert
United States of AmericaStaff was incredibly friendly and helpful. Made anything needed easy and felt as if I was graciously taken care of. 💯 all the way
Stayed in January 2024
Reviewed: January 16, 2024
Curren
United States of AmericaNo restaurant in hotel and no restaurants near hotel. It's out in the middle of nowhere. So, no dinner. But thought we could get breakfast before we left in morning. It does advertise breakfast included. Nope. They just didn't make anything in the morning. No explanation.... Just not gonna do breakfast..
Staff was professional and helpful. They even got us in our room early! I did appreciate shuttle service to airport. Amos was our driver, and Rochelle at front desk. Both were very helpful. The room was fine but I probably would choose differently next time because of location. Would rather have other services close by. Restaurants and stores, etc.
Stayed in January 2024
Reviewed: January 11, 2024
Kaitlin
United States of AmericaPictures on website is not the same in person
Stayed in January 2024
Reviewed: January 3, 2024
Diazhane
United States of AmericaThe walls are very thin. You can hear a lot of what’s going on in the surrounding rooms.
The room was clean, just missed a trash can. No way of throwing trash out. Other than that the room was ok.
Stayed in January 2024
Toulouse, France
Abashiri, Japan
Myrtle Beach, USA
Beijing, China
Kissimmee, USA
Ablekuma, Ghana
Lampang, Thailand
Lyon, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content