Front desk person at restaurant on Friday morning, she was little rude and commenting something in French.

Stayed in May 2024

All 4 pillows were a bit firm, a selection would have been preferred. The nozzle on the hair dryer was missing: the hotel offered to replace it for the next day but it would have been too late for us! Also we were given a room with a view, I think an upgrade however the noise from the lift was a little annoying. Next time I would prefer to have less of a view and a quieter night without the lift noice - to be fair the soundproofing was quite good in the room. Would have liked evening room service, perhaps expected with this type of hotel.

We liked the comfortable beds, and the efficient air conditioning. The staff also responded quickly to online feedback from our first night's stay. My 23 year old daughter enjoyed the swimming pool. Excellent breakfast although expensive. Very centrally located.

Stayed in May 2024

Room service only related to breakfast which was disappointing. The plug in the bathroom wasn't working when I needed it. The hotel charged the wrong card for my first night's stay despite me stating my request otherwise. A trainee receptionist was unsupervised at that moment, hence the mistake.

The room was as described and was comfortable and roomy. The beds were very comfortable. The hotel was central to all main attractions downtown. The staff responded to my feedback given online very quickly.

Stayed in May 2024

Location

Stayed in May 2024

Parking to low for car and did not want to give is rooms on same floor either. After discussion they did do this bit not close to each other while we dod request that

Breakfast and bed

Stayed in May 2024

the guy that was vaping in the sauna. He was the brother of the manager. Guess rules didn't apply to him.

bed was comfortable. great location

Stayed in April 2024

The security deposit was a bit much

Swimming pool is why we chose the property

Stayed in April 2024

Everyone was so friendly and helpful.

Stayed in April 2024

Our room did not get serviced. Left in the morning and came back in the evening to an untouched room.

Nice hotel in great location

Stayed in April 2024

Breakfast was very good and with a lot of variety of food

Stayed in April 2024

No lounge to sit in other than reception area. No outside space.

Large bed very comfortable. Clean comfortable room. Coffee machine with pods provided. Shopping centre below (access from hotel) with food court and amazing supermarket. Close to metro stations. Short walk to Old Montreal and Chinatown. USB charging In bedside lights.

Stayed in March 2024

The pool are was a bit too cold for comfort to be frank. The kids wanted to hide under the towels the moment they got out of the pool, and we were feeling a bit chilly as well. Would expect the pool area to be a lot warmer.

The facilities are great. Staff was exceptional. I mean, my partner really wanted an iced coffee late at night, and I came down to ask the front desk for where I could find some, and this man literally just said "I can make some for you" and did just that. Superb.

Stayed in March 2024

I wish there was a hot tub, but there is a sauna and pool.

Great hotel! Beautiful property, location is close walk to everything. Very clean and quiet and staff were lovely. Parking was convenient and well priced at $24 for 24 hours right under the hotel. Also nice to have the mall underneath for lots of food choices.

Stayed in March 2024

Very expensive. I filtered my search for “breakfast included” and when I arrived they said Breakfast was additional money. So, breakfast is included, but at an additional cost. That’s not clear advertising.

Very clean, modern, up to date

Stayed in March 2024

This hotel is at the right spot in downtown. Everything is just few steps away! Especially it’s connected to Desjardins complex which makes it more amazing! Staff were friendly! Lots of working. We will visit there again, hopefully no construction this time in downtown!!

Stayed in March 2024

Tiles inside the shower could be cleaner

Stayed in March 2024

Breakfast was very good

Stayed in March 2024

Entrance to hotel via taxi not obvious; driver wanted to drop me in front of mall entrance.

Proximity to Opera House.

Stayed in February 2024

Compare to last year the service was not as efficient. Using the phone in the room is always problematic. The gentleman in charge of the parking forgot to give me a green paper to get my luggages delivered to the room so it took half an hour to get them. On sunday morning I decided to have breakfast at the hotel instead of going to the mall. I think 33$ for a buffet style breakfast when the food is barely hot and no service beside for hot drinks is highway robbery. People are visiting less and less restaurant and with that kind of price it will not attract too many people who do not include that meal with the room reservation.

the reception desk clerk was very friendly . Room was comfortable and well located, away from the noise in the street.

Stayed in March 2024

The first room they gave us had beds that had not been made. The receptionist apologized and immediately gave us a new room

Great location, clean functional room, very helpful staff

Stayed in February 2024

Excellent location, easy walk to Bell Centre and old port - also the Luminotherapy event which was on the street outside. So handy to have shopping mall below hotel too.

Stayed in February 2024

Reception didn’t answer my two calls from the room.

Stayed in February 2024

The room was very spacious and clean. The bed is comfortable. I loved the pool and the sauna. I also liked the bar, the ambiance is very nice and it's relaxing.

Stayed in February 2024

Parking was confusing to find.

Location

Stayed in February 2024