“Did not stay because it was so dirty. I messaged booking customer service days ago to verify cancellation and refund and haven’t heard a response….
UPDATE 2/2/24 Office gal tried to assist me in refund, booking.com and owner kept giving me the runaround. NEVER RECEIVED REFUND.
Motel is absolutely disgusting. Towel racks broken, floor dingy with visible dirt and hair, "kitchen" was filthy, and overall unkempt, rundown room. We feared catching a disease so left and was told the room would be cancelled and refunded. NEVER RECEIVED REFUND AND WAS TOLD IF IT'S ANY CONSOLATION I CAN LEAVE A PROPERTY REVIEW! Yes leaving a review is just like having my hard earned money back!!!!!!!!!!!!!! WE WILL NEVER USE PRICELINE.COM OR BOOKING.COM AGAIN. What a joke!! DO NOT STAY AT THE ROUNDTOP MOUNTAIN VISTA AS THEIR HYGIENCE LEVEL IS REPULSIVE!!!!!!!!!!!!”
“The room was very clean and well equipped with everything you need.
I liked it very much!
Gina was great, she was so helpful! I will come back! Thank you!”
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