2720 North MacArthur Drive, Alexandria, LA 71303, United States of America
#16 of 21 hotels in Alexandria
Guests' ChoiceBased on 551 hotel reviews
6.7Cleanliness
7.2
Comfort
7.2
Location
7.9
Facilities
7.0
Staff
7.9
Value for money
7.2
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 24, 2024
Teresa
United States of AmericaI got atrium view so our door was inside. Clean property’.
Stayed in April 2024
Reviewed: April 22, 2024
Natalie
United States of AmericaMade me give them another credit card for deposit on room. Lady told me I could get a receipt at checkout showing reversal of deposit. I asked for my receipt showing reversal and a different lady told me she could not print A receipt for me. Just reassured me the 50.00 deposit would be credited back to my credit card. Also no trolley to haul luggage and no elevator.
The room was clean, bed comfortable.
Stayed in April 2024
Reviewed: April 19, 2024
Joshua
United States of AmericaThe pool really needs to be cleaned the water is supper foggy
In doors ans felt at peace the entire time
Stayed in April 2024
Reviewed: February 28, 2024
John
United States of AmericaA staff member changing a room reservation without notifying us. The lack of a handicap room was a HUGE disadvantage.
The hostess on staff was exceptional!!!. However, a front desk employer changed our 'handicap' room to regular room (that was previously reserved) and put someone else in our room.
Stayed in February 2024
Reviewed: February 19, 2024
David
United States of AmericaSee above
I’ve stayed at this hotel many times. And have always enjoyed myself. However, the old staff have left due to new owners. The quality has dropped off a little. I was informed the hot tub will not be available ever again. I was disappointed to hear about it. Considering I am always sore and tired each afternoon after work. And really enjoyed it.
Stayed in November 2023
Reviewed: February 15, 2024
Becky
United States of AmericaThe back of our door was so dirty I wrote a message on it
Location
Stayed in February 2024
Reviewed: November 15, 2023
Loris
United States of AmericaCalling before 8:00 am for housekeeping request.
Breakfast was excellent. Needed more staff to take orders to eliminate wait time.
Stayed in November 2023
Reviewed: October 26, 2023
Kristine
United States of AmericaThe pool and hot tub were not serviceable. There was no mention of this when booking and it looked like they had been shut down for quite some time. The pool was very dirty and was an eyesore.
The suite was perfect for my family. It gave us ample room to let the kids run around and also have privacy.
Stayed in September 2023
Reviewed: October 2, 2023
Traveldiva42
United States of AmericaThe beds were uncomfortable
The new mattresses in the rooms are very uncomfortable. It's a top mattress on a metal bed frame platform, no box spring. Both of us were hurting in our back at 4am.
Stayed in October 2023
Reviewed: September 10, 2023
Cebrynski
United States of AmericaI think there need to be more of a prescence of staff or security at night because of some of the type of client s it attracts
Has a lot of room and some good amenities
Stayed in September 2023
Reviewed: August 29, 2023
Fabre
United States of AmericaBad parking
Breakfast
Stayed in August 2023
Reviewed: August 18, 2023
Rita
United States of AmericaWhen walking in the front entrance area, there is an awful stale spell. It could use some fresheners in that area. The stairways are filthy with dirt and spider webs, "not a good look." I know they are getting some upgrades, which are desperately needed, but appearance means everything.
The environment was nice and calm. We stayed in a room where we had a nice Atrium view. The breakfast was enjoyable and the young lady who worked the breakfast area was so nice and inviting to all of the customers. I loved her positive energy.😊
Stayed in August 2023
Reviewed: August 5, 2023
Kirsten
United States of AmericaNot a very nice neighborhood, currently under renovations, pool was murky and cold
Room was nice and spacious
Stayed in August 2023
Reviewed: July 18, 2023
Beaver
United States of AmericaThey have done renovations and "upgrades" since my last stay here. I always stay at this hotel when traveling. This time I had thin blankets, tiny tiny square pillows, bed was not as comfortable. Room smelled like cigarettes. Hot tub downstairs was not working.
Large buffet breakfast is the only reason I would stay again. Shame because i stay once or twice a year for travel
Stayed in July 2023
Reviewed: June 19, 2023
Charlotte
United States of AmericaIt was hard to find ice.
The breakfast was good. Lots of choices. The inner courtyard was pretty.
Stayed in May 2023
Reviewed: June 9, 2023
Arethra
United States of AmericaGnats everywhere, website didn't have accommodations as requested had to be moved twice
Breakfast
Stayed in May 2023
Reviewed: June 8, 2023
Chris
United States of AmericaBreakfast was very good
Stayed in May 2023
Reviewed: May 30, 2023
Angela
United States of Americacould be upgraded and facet in sink needed to be repaired
location and comfort
Stayed in May 2023
Reviewed: May 29, 2023
Stacy
United States of AmericaOut dated bathroom. Shower was poor at best. The drain did not drain. You had to stand in six inches of water to take a shower.
Beds were comfortable & TV worked well. Very good breakfast, it made our day.
Stayed in May 2023
Reviewed: May 16, 2023
Lakesha
United States of AmericaFront desk, and breakfast agents were not quick to serve guests.
Breakfast was good.
Stayed in May 2023
Reviewed: May 16, 2023
Louise
South Africagood location
Stayed in May 2023
Reviewed: May 11, 2023
Robert
United States of Americasink stopped up.
clean. maintenance quick response.
Stayed in May 2023
Reviewed: April 30, 2023
Brian
United States of AmericaRoom was in need of some updating and some repairs.
location is very good. Staff was very friendly and helpful. Pool was inside and very clean and warm. Breakfast selections were excellent!!
Stayed in April 2023
Reviewed: April 24, 2023
David
United States of AmericaRooms could have been a little better.
Breakfast was good , staff was pleasant . Location was average
Stayed in April 2023
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