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  5. Reviews of Candlewood Suites Syracuse-Airport, an IHG Hotel

Reviews of Candlewood Suites Syracuse-Airport, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5414 South Bay Road, North Syracuse, NY 13212, United States of America

#4 of 4 hotels in North Syracuse

Guests' Choice

Review Score

Based on 348 hotel reviews

5.4

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.3

  • Location

    7.8

  • Facilities

    5.8

  • Staff

    7.3

  • Value for money

    6.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 6, 2024

    5.0
    No shuttle to airport even when they advertise it.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    States has shuttle to airport and was told that the shuttle van has been broke down for some time. Had to pay for an Uber to airport.

    Close to the airport.

    Stayed in February 2024

  • Reviewed: February 23, 2024

    4.0
    It sucked, but luckily it was only for one night.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smell of the room was that of a wet dog. There was a smelly, sticky substance on the tv remote, there was chewed gum stuck to the bathroom door, staff was rather unfriendly.

    Nothing.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    4.0
    The staff is unprofessional some are very rude such as a front desk clerk name Taylor she’s very disrespectful and don’t
    • Family with young children
    • Queen Room with Tub - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    It’s not fit for this area …meaning it could be cleaner …in the gym only two machines work …the rooms are old looking …they have all types of drug users stying in the hotel ….the computers freeze …it took 45 mins to get checked in my first night …this hotel don’t belong in this nice area …

    That it’s close and walking distance to gas stations store’s restaurants shopping stores grocery stores ..urgent care

    Stayed in February 2024

  • Reviewed: February 11, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • One-Bedroom Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Tired property. Parts of the room were dirty.

    Staff was pleasant.

    Stayed in February 2024

  • Reviewed: February 5, 2024

    6.0
    Great night
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    First room bathroom was falling in

    Great price for the space

    Stayed in February 2024

  • Reviewed: January 30, 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    The shower handle had water flowing into the wall. The heater made all kinds of noises during the night and woke me a number of times times.

    Bed was comfortable. The frame was annoying.

    Stayed in January 2024

  • Reviewed: January 13, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    First day room given was very cold. I couldn't sleep. Next day, morning staff was awesome. Got us a next room.

    Stayed in November 2023

  • Reviewed: September 25, 2023

    4.0
    This hotel does not have airport transportation, beware
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This hotel does not have airport transportation, we selected this property because everywhere on the Internet indicated they do provide airport transportation. This was a major disappointment. we’ve been confirmed directly through the booking engine the hotel provided airport transportation, which was confirmed as a yes. The staff was not at the front desk when we arrived at 2 PM, one hour before check-in. We had to wait until 3 o’clock and furthermore checked us into a room which was occupied. The hotel has a very low quality clientele, and is very scuffed on the walls inside and outside the rooms.

    Our room was large, spacious and relatively clean. I appreciated the size, amenities, and dove products

    Stayed in September 2023

  • Reviewed: August 8, 2023

    6.0
    The website lied about there being an airport shuttle.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The website promised an airport shuttle (this is the main reason I booked with them) but the shuttle was no longer in service so I had to pay for a Lyft.

    Hotel room itself was comfortable

    Stayed in August 2023

  • Reviewed: July 27, 2023

    4.0
    Will not return
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    There was no breakfast what so ever. No coffee filters in the room. Bed was off frame. Snack room was totally empty. Understaffed

    Stayed in July 2023

  • Reviewed: July 25, 2023

    4.0
    Fire alarm at 1:30am, racist guest berating employee, apathetic visiting Corporate staff
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The fire alarm went off at 1:30am when I had to be at the airport at 4am, there was a guest who was berating the kind front desk staff with racist slurs and language as we were evacuating the building and we felt extremely uncomfortable that guest was on the property because of his aggressive and truly disgusting behavior towards the front desk staff. There was a staff member there from corporate when we evacuated and while we were re-entering the building she was actively engaging in arguing with an unhappy guest. She was less than apologetic that we had to evacuate in the middle of the night but the front desk staff was extremely apologetic and kind. Our room was okay for the purpose we needed it for - a bed and roof over our heads for a night before my flight so I didn’t have to drive an hour and a half to the airport for 4am. Other than that it was not comfortable, the television was extremely outdated, light switches and electric plugs were functional but plugs were loose and lighting was minimal. I would not stay here again as I generally didn’t feel safe. There were people parked in cars sitting outside the side of the hotel for long periods of time which made me concerned that there may be some criminal behavior happening in the parking lot. I just got an overall feeling that this wasn’t the safest, most secure place to be staying.

    It was close to the airport and very inexpensive.

    Stayed in July 2023

  • Reviewed: July 19, 2023

    5.0
    It was alright
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Did not feel comfortable was not that clean. Smelled of smoke…

    Close to airport

    Stayed in July 2023

  • Reviewed: July 16, 2023

    6.0
    Quiet and clean but no staff around and some not too knowledgeable
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No utensils basics

    Clean

    Stayed in July 2023

  • Reviewed: July 10, 2023

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Double Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a used tip on the floor, the chair was dirty, the clock did not work, and when we asked for more bath towels we were given hand towels.

    Stayed in July 2023

  • Reviewed: July 3, 2023

    5.0
    Room was comfortable and most of the staff was nice, but because we go there every year, the deterioration of the hotel
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Hotel was not well maintained. Only one washer worked and grass around the hotel had not been mowed for a long time.

    Staff was nice

    Stayed in June 2023

  • Reviewed: June 27, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    See above

    NO free shuttle service from airport as advertised. We spent $30 to uber to & from airport. Disappointing....poor communication. Did not even have a bottle of water for purchase.

    Stayed in June 2023

  • Reviewed: June 18, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the room was dirty

    location to airport

    Stayed in June 2023

  • Reviewed: May 5, 2023

    5.0
    For the price, the size and spaciousness of the room was nice. Just very low quality.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not very clean, still garbage in our bathroom basket. Pretty mediocre and minimal.

    Room style, size and location for the price

    Stayed in April 2023

  • Reviewed: April 28, 2023

    4.0
    Poor to satisfactory for a one-night stay.
    • Couple
    • Queen Room with Tub - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was dirty. Dishes placed in drawer were filthy. There were cobwebs on the wall in the bathroom, dust on top of the hairdryer, and hair stuck to the pipe under the sink.

    the location to the airport.

    Stayed in April 2023

  • Reviewed: March 20, 2023

    5.0
    Fair
    • Business trip
    • Family with young children
    • Double Studio - Non-Smoking
    • Stayed 2 nights

    It was just old needed to be updated

    Never had breakfast The toilet kept running on but I fixed it myself and I don’t know

    Stayed in March 2023

  • Reviewed: March 18, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It has a nasty odor

    A bed and shower

    Stayed in March 2023

  • Reviewed: March 8, 2023

    5.0
    We have stayed there several years ago and it was nice Not impressed this trip
    • Leisure trip
    • Family with young children
    • Double Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel couldn’t find our second room reservation and we had to purchase another room on site. There was no shampoo in the dispenser. The heater was as loud as a Mac truck

    The bed was comfortable

    Stayed in March 2023

  • Reviewed: February 25, 2023

    5.0
    Last minute booking for work, wasn’t the best but courteous staff and location was great.
    • Business trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    There was a smell on the floor I stayed at, the shower didn’t meet my expectations along w/ no essentials installed (the metal was worn out and empty) and an electrical wire was hanging in the bathroom.

    Location

    Stayed in February 2023

  • Reviewed: February 23, 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveler
    • One-Bedroom Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night

    near the airport

    Stayed in February 2023

Showing 1 - 25

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