5414 South Bay Road, North Syracuse, NY 13212, United States of America
#4 of 4 hotels in North Syracuse
Guests' ChoiceBased on 348 hotel reviews
5.3Cleanliness
6.1
Comfort
6.2
Location
7.8
Facilities
5.8
Staff
7.3
Value for money
6.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 23, 2024
Peter
United States of AmericaThe place was tired and poorly maintained. I have never been in a hotel where every door frame was bashed in from where the cleaning staff had crashed the frame with their cart. Furniture was chipped, countertop had burns, top of fridge looked as if acid had been poured on it. While passably clean some corners were grubby. The TV screen looked as of it had been wiped with a cleaning rag. Coffee maker did not work. Kitchen faucet only delivered water on one side (not sure if hot or cold). Minimal dishes and silverware (often only one of each item.) the price was good compared to most - I guess you get what you pay for!
Good shower, ok bed, heating and AC worked. Bathroom reasonably clean, but a little grubby in some corners. Towels and shower curtain were clean. Wi-Fi OK
Stayed in May 2024
Reviewed: March 6, 2024
Nick
United States of AmericaStates has shuttle to airport and was told that the shuttle van has been broke down for some time. Had to pay for an Uber to airport.
Close to the airport.
Stayed in February 2024
Reviewed: February 23, 2024
Jered
United States of AmericaThe smell of the room was that of a wet dog. There was a smelly, sticky substance on the tv remote, there was chewed gum stuck to the bathroom door, staff was rather unfriendly.
Nothing.
Stayed in February 2024
Reviewed: February 12, 2024
Lee
United States of AmericaIt’s not fit for this area …meaning it could be cleaner …in the gym only two machines work …the rooms are old looking …they have all types of drug users stying in the hotel ….the computers freeze …it took 45 mins to get checked in my first night …this hotel don’t belong in this nice area …
That it’s close and walking distance to gas stations store’s restaurants shopping stores grocery stores ..urgent care
Stayed in February 2024
Reviewed: February 11, 2024
David
United States of AmericaTired property. Parts of the room were dirty.
Staff was pleasant.
Stayed in February 2024
Reviewed: February 5, 2024
Kara
United States of AmericaFirst room bathroom was falling in
Great price for the space
Stayed in February 2024
Reviewed: January 30, 2024
William
United States of AmericaThe shower handle had water flowing into the wall. The heater made all kinds of noises during the night and woke me a number of times times.
Bed was comfortable. The frame was annoying.
Stayed in January 2024
Reviewed: January 13, 2024
Helnic
United States of AmericaFirst day room given was very cold. I couldn't sleep. Next day, morning staff was awesome. Got us a next room.
Stayed in November 2023
Reviewed: September 25, 2023
Smith
United States of AmericaThis hotel does not have airport transportation, we selected this property because everywhere on the Internet indicated they do provide airport transportation. This was a major disappointment. we’ve been confirmed directly through the booking engine the hotel provided airport transportation, which was confirmed as a yes. The staff was not at the front desk when we arrived at 2 PM, one hour before check-in. We had to wait until 3 o’clock and furthermore checked us into a room which was occupied. The hotel has a very low quality clientele, and is very scuffed on the walls inside and outside the rooms.
Our room was large, spacious and relatively clean. I appreciated the size, amenities, and dove products
Stayed in September 2023
Reviewed: August 8, 2023
Allison
United States of AmericaThe website promised an airport shuttle (this is the main reason I booked with them) but the shuttle was no longer in service so I had to pay for a Lyft.
Hotel room itself was comfortable
Stayed in August 2023
Reviewed: July 27, 2023
Jan
United States of AmericaEverything
There was no breakfast what so ever. No coffee filters in the room. Bed was off frame. Snack room was totally empty. Understaffed
Stayed in July 2023
Reviewed: July 25, 2023
Kailyn
United States of AmericaThe fire alarm went off at 1:30am when I had to be at the airport at 4am, there was a guest who was berating the kind front desk staff with racist slurs and language as we were evacuating the building and we felt extremely uncomfortable that guest was on the property because of his aggressive and truly disgusting behavior towards the front desk staff. There was a staff member there from corporate when we evacuated and while we were re-entering the building she was actively engaging in arguing with an unhappy guest. She was less than apologetic that we had to evacuate in the middle of the night but the front desk staff was extremely apologetic and kind. Our room was okay for the purpose we needed it for - a bed and roof over our heads for a night before my flight so I didn’t have to drive an hour and a half to the airport for 4am. Other than that it was not comfortable, the television was extremely outdated, light switches and electric plugs were functional but plugs were loose and lighting was minimal. I would not stay here again as I generally didn’t feel safe. There were people parked in cars sitting outside the side of the hotel for long periods of time which made me concerned that there may be some criminal behavior happening in the parking lot. I just got an overall feeling that this wasn’t the safest, most secure place to be staying.
It was close to the airport and very inexpensive.
Stayed in July 2023
Reviewed: July 19, 2023
Cerissa
United States of AmericaDid not feel comfortable was not that clean. Smelled of smoke…
Close to airport
Stayed in July 2023
Reviewed: July 16, 2023
Kathleen
United States of AmericaNo utensils basics
Clean
Stayed in July 2023
Reviewed: July 10, 2023
Michele
United States of AmericaThere was a used tip on the floor, the chair was dirty, the clock did not work, and when we asked for more bath towels we were given hand towels.
Stayed in July 2023
Reviewed: July 3, 2023
Sherry
United States of AmericaHotel was not well maintained. Only one washer worked and grass around the hotel had not been mowed for a long time.
Staff was nice
Stayed in June 2023
Reviewed: June 27, 2023
Brenda
United States of AmericaSee above
NO free shuttle service from airport as advertised. We spent $30 to uber to & from airport. Disappointing....poor communication. Did not even have a bottle of water for purchase.
Stayed in June 2023
Reviewed: June 18, 2023
Terri
United States of Americathe room was dirty
location to airport
Stayed in June 2023
Reviewed: May 5, 2023
Bushaw
United States of AmericaNot very clean, still garbage in our bathroom basket. Pretty mediocre and minimal.
Room style, size and location for the price
Stayed in April 2023
Reviewed: April 28, 2023
Marsha
United States of AmericaThe room was dirty. Dishes placed in drawer were filthy. There were cobwebs on the wall in the bathroom, dust on top of the hairdryer, and hair stuck to the pipe under the sink.
the location to the airport.
Stayed in April 2023
Reviewed: March 20, 2023
Ken
CanadaIt was just old needed to be updated
Never had breakfast The toilet kept running on but I fixed it myself and I don’t know
Stayed in March 2023
Reviewed: March 18, 2023
Paul
United States of AmericaIt has a nasty odor
A bed and shower
Stayed in March 2023
Reviewed: March 8, 2023
Brian
United States of AmericaThe hotel couldn’t find our second room reservation and we had to purchase another room on site. There was no shampoo in the dispenser. The heater was as loud as a Mac truck
The bed was comfortable
Stayed in March 2023
Reviewed: February 25, 2023
Kei
United States of AmericaThere was a smell on the floor I stayed at, the shower didn’t meet my expectations along w/ no essentials installed (the metal was worn out and empty) and an electrical wire was hanging in the bathroom.
Location
Stayed in February 2023
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