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  5. Reviews of Comfort Suites Mattoon Illinois

Reviews of Comfort Suites Mattoon Illinois This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1408 East Broadway, Mattoon, IL 61938, United States of America

#2 of 7 hotels in Mattoon

Guests' Choice

Review Score

Based on 240 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    8.0

  • Free WiFi

    3.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 10, 2024

    9.0
    Great spot close to the interstate
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    The elevator was out-of-order but we were warned of that in advance

    Great staff, comfortable room, good location

    Stayed in April 2024

  • Reviewed: April 7, 2024

    8.0
    Nice place.
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night

    Nothing

    Location, friendly staff,great bathroom, walkin shower.

    Stayed in April 2024

  • Reviewed: April 5, 2024

    9.0
    Quick road teip
    • Business trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Na

    Location

    Stayed in April 2024

  • Reviewed: March 31, 2024

    7.0
    Would stay again no issues but Wi-Fi.
    • Business trip
    • Group
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Wi-Fi was trash. Didn’t work on consoles or in our room. Was told to call a tech support number. Being very honest nobody is going to travel and waste time on that..

    Breakfast and rooms were great

    Stayed in March 2024

  • Reviewed: March 28, 2024

    8.0
    Good value Good hotel
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pillows were aweful, hard as a rock extremely uncomfortable. Hot tub was not working properly, NO jets just got water. The couch looked dirty and gross, wouldn't want to seat on let alone sleep on.

    Location was perfect. The beds were great, very comfortable. Check in was smooth and easy.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    7.0
    Good
    • Business trip
    • Group
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No elevator. It was being repaired. Was not told of this .

    Comfortable, clean and quiet

    Stayed in March 2024

  • Reviewed: March 21, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The elevator was being worked on and our first room the toilet was clogged upon arrival. However, the front desk lady was nice and quick to get us a different room.

    The room was spacious and the pool was open.

    Stayed in March 2024

  • Reviewed: January 20, 2024

    9.0
    Enjoyable
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The elevator was out and it would have been nice had this been clear when booking. It seemed like it had been out for quite awhile. Not sure if it would have made a difference of me booking there or not but I would have taken it into consideration.

    I love the layout of the space and the rooms were clean. It was my second time staying and they have waffles. Both visits were extremely relaxing.

    Stayed in November 2023

  • Reviewed: December 26, 2023

    8.0
    No complaints
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The room was nice. Kids enjoyed the pool, and breakfast was good. It was very quiet.

    Stayed in December 2023

  • Reviewed: November 12, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights

    The breakfast was good. Staff kept things filled and wiped tables

    Stayed in November 2023

  • Reviewed: November 3, 2023

    8.0
    Good place to stay when in the Mattoon Area.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Had a bright light on the backside of the building that illuminated the room even with curtains closed. These lights could easily be on timers after 10:00pm.

    Breakfast choices were numerous and great tasting.

    Stayed in November 2023

  • Reviewed: October 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We only had a “slight “ problem which was the elevator was broken and there were no rooms on the first floor. We are up there I age and both had knee issues. Having someone there during this time to help with luggage would have been great.

    Stayed in October 2023

  • Reviewed: October 7, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No vanity in bathroom. Only a small shelf. Coffe pot in room was missing pieces. No coffee in lobby at night. Timer for hot tub would not turn on.

    Very clean. Lots of new fixtures. Comfortable bed.

    Stayed in October 2023

  • Reviewed: July 30, 2023

    8.0
    I will continue to use this hotel when we travel to Charleston. Wonderful staff and facility.
    • Solo traveler
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The elevator was still broken but I was placed on the first floor and didn’t have to deal with any bulky luggage and stairs.

    The property was clean and the staff were friendly. He desk check in gentleman even remembered me from the trip a few weeks prior.

    Stayed in July 2023

  • Reviewed: July 24, 2023

    7.0
    Disappointing. I should have a refund!
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom after I had asked for a handicap bathroom and was confirmed that zi had one; Ai did not! My husband once fell and was tangled on the curtain. I feel that I should have a refund since my petition was not honored even after getting a confirmation.

    Good location. Clean and easily accessible.

    Stayed in July 2023

  • Reviewed: July 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Not a fan of the pillows - more like throw pillows and uncomfortable.

    Staff was wonderful, friendly and helpful. Breakfast was good.

    Stayed in July 2023

  • Reviewed: July 7, 2023

    8.0
    A great place to stay with very comfortable bedsGood breakfast and staff that are welcoming and helpful.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed sheet was dirty and I had to change it myself. Other than that it was great!

    It’s reasonably priced and clean. Staff are accommodating.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room had a musty smell. And the carpeting was wet. Breakfast was just alright.

    The staff was friendly.

    Stayed in July 2023

  • Reviewed: May 17, 2023

    8.0
    A good place to stay for the lower cost. I'd stay here again.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 3 nights

    Bed wasn't as comfortable as I like but it wasn't bad either.

    Not really much area to walk around, all parking lot.

    Stayed in May 2023

  • Reviewed: May 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Went to breakfast at 7:40am and lots of things were gone. Couple of biscuits left which I tried on but it was kind of hard. Won’t prevent me from staying here again but just wanted to let ya know.

    Friendly staff and clean hotel.

    Stayed in May 2023

  • Reviewed: May 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Extremely poor lighting! Nearly impossible to get ready for our event. I also was very disappointed when I called the next day after check out to report an item I accidently left behind. I was told it couldn't be found, but this was a pair of expensive shoes which would certainly have been found during cleaning. Very disappointing.

    Clean, comfortable, roomy

    Stayed in May 2023

  • Reviewed: May 5, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The size of the rooms were awesome. On the first floor, the ceilings were very high!

    Stayed in April 2023

  • Reviewed: March 29, 2023

    8.0
    it was comfortable bed and ok breakfast.
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I had trouble checking in. I used booking.com and the hotel wasn’t punching in the correct codes to get payment. it was very late at night and I had to call booking.com to get it cleared up. it took about a half hour. I was exhausted and just wanted to sleep.

    it was very clean and comfortable.

    Stayed in March 2023

  • Reviewed: March 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was a little small if very many was in there.

    The rooms were clean and the beds very comfortable. Location was great.

    Stayed in March 2023

Showing 1 - 25

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