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  5. Reviews of Wyndham Garden Hotel Cross Lanes Charleston

Reviews of Wyndham Garden Hotel Cross Lanes Charleston This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

102 Racer Drive, Charleston, WV 25313, United States of America

#18 of 26 hotels in Charleston

Guests' Choice

Review Score

Based on 1749 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.9

  • Location

    8.5

  • Facilities

    7.5

  • Staff

    8.4

  • Value for money

    7.7

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 26, 2024

    7.0
    Overall wasn’t a bad stay just needs some updating.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pool needs updating or cleaned more often, was rather dirty. Breakfast area was small and I didn’t like that someone served me the food.

    Size of room and cleanliness or room was good.

    Stayed in March 2024

  • Reviewed: April 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Very conveniently located with good restaurants close by

    Stayed in April 2024

  • Reviewed: April 22, 2024

    6.0
    Okay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The noise of a crying baby in the middle of the night and a phone call at 10 pm with a hang up just after falling asleep were startling … maybe more sound proof doors?

    The room was clean and comfortable

    Stayed in April 2024

  • Reviewed: April 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Junior King Suite
    • Stayed 1 night

    Lawn care needs to be done

    modest acommodations at a good price. Location good for my needs.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    7.0
    Not dogs allowed!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Roll-In Shower - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    There was dog poop in the hallway near our room when we arrived and dog poop on the stairs when we left the following morning.

    The bed was comfortable and the bathroom was a good handicap accessible bathroom.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    7.0
    Convenient stop over
    • Leisure trip
    • Couple
    • Junior King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Room was stark and a bit run down.

    Very comfortable bed in spacious suite.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    6.0
    Short staffed, subpar cleanliness. Friendly receptionist
    • Leisure trip
    • Family with young children
    • Junior King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Room 272 was not cleaned adequately before arrival. Linens were not provided for foldout, no cups for the coffee maker. Breakfast was below average. Went down at 7:00 am and couldn't get any waffle batter.

    Staff was friendly and accomodating

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    Clean, adequate - nothing fancy - breakfast superb!
    • Leisure trip
    • Couple
    • Junior King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Wish there was a middle elevator, a bathroom door that stayed open, the small tv and need a menu that is available on the tv!

    Large hotel - had a. Ice pool area indoors, fireplace was lite when we arrived on a very cool damp day - very inviting! The woman at the desk couldn’t have been sweeter! The only elevators were right off the lobby, however, our room, a king suite, was located at the back of the hotel! Therefore, we choose it climb the steps to arrive at our room. This hotel isn’t new and has some small tears in the wallpaper and scratches on the wall but everything looked clean - the carpeting appeared newer and didn’t have any noticeable stains! There was a nice desk with desk chair, microwave and fridge in our room along with a pull-out couch which we did not use because there was a 1/2 wall partition between the couch and our bed. The tv (too small for the area) was located in front of the bed area - so sitting on couch and watching tv wasn’t really an option! The odd thing was while there was a. Wet nice closet directly across from it was a rather small bathroom and the door would always automatically shut - just have never seen that in any other hotel/motel! Towels were soft and very clean! Now breakfast - wow - it was included - wonderful - they served you from steam table! The morning we were there there were scrambled eggs, tater tots, ham, biscuits and gravy, and cooked apples!!! It was all very good!!! Plus they had the typical cereal and the waffle makers, coffee, juice milk, tea and yogurt! Big area with extra room in the grill! Oh the bar and grill - we decided to just eat on property as everything else that interested us was 10 miles or so down the road! The girl that was bartending/cooking didn’t want to be there - not real friendly but did make us drinks and we each had the steak sandwich - definitely nothing to write home about!

    Stayed in April 2024

  • Reviewed: April 11, 2024

    6.0
    Price OK. If time allowed, would have found a Hamton Inn. Little more money, but faculty would have been a lot nicer.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Outdated. Hallway warn, dated, dirty ..hall phone broken. Room warn, little dirty. Security cameras seemed cheap and not secure.

    STAFF WONDERFUL! . Grill ok, but nothing substantial menu wise.

    Stayed in March 2024

  • Reviewed: April 8, 2024

    7.0
    Good value
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom caulking needed replaced.

    Available rooms in a power outage. Front desk staff was friendly and professional! Great!

    Stayed in April 2024

  • Reviewed: April 5, 2024

    7.0
    Room was sufficient for a brief one night stay.
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Little things would have made a difference ie tissues in the dispenser and an extra roll of toilet paper. Soap for the bathroom sink.

    Good value for money

    Stayed in April 2024

  • Reviewed: April 5, 2024

    8.0
    Very Good
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly staff

    Stayed in April 2024

  • Reviewed: April 2, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was not good at all

    Easy access from the highway, comfortable bed

    Stayed in March 2024

  • Reviewed: March 31, 2024

    6.0
    We were given a discount on the room. The staff we very good. This was a Holiday weekend, maybe during the week it would
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Given a room with out TV, not stacked with soap, appropriate number of towels , breakfast not set up well. We left without breakfast and went to a restaurant.

    Great Staff

    Stayed in March 2024

  • Reviewed: March 31, 2024

    7.0
    Clean and friendly staff but several small things added up to a frustrating stay.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I was traveling alone and had driven 10 hours in tons of traffic on Good Friday and checked in at 10 pm. I wanted to watch tv and collapse. But unbelievably my main floor room only had sheers on the window with fake side curtains!! It took me 1/2 hour to devise a make shift cover using the clips on the hangers. The ice machine was outside my door but was out of order along with all first floor machines. I had no ice for my water. By 11 pm I got in bed and the tv wasn’t working. It said to check connections which I did. I almost just fell asleep but called front desk and she immediately told me to push the up button and it worked! Why don’t they tell you that at checking? Finally in the morning I realized they forgot to give me shampoo. The room was clean and comfortable and I don’t mean to complain but I absolutely did not have a restful experience.

    The staff were friendly and helpful.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    6.0
    Eh. Feels less like a wyndham and more like a super 8
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Very old and run down. Sheets were not clean. No coffee during the free breakfasts as the commercial machine is broke and apparently management knows and wont replace it forcing staff to have to use a residential pot.

    Close and easy access to shawnee sports complex

    Stayed in March 2024

  • Reviewed: March 28, 2024

    8.0
    Nice clean hotel with indoor heated pool.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Although I like that they had a bar and grill the food was very mediocre. No fruit for breakfast buffet or cereal choices for kids. This was spring break so it was very busy.

    We stayed to meet our son and his family it’s a half way point for us, the indoor pool was very busy but it’s why we picked the hotel for the pool so our 5 yo granddaughter would have something to do while there. So good location right off I 64

    Stayed in March 2024

  • Reviewed: March 23, 2024

    8.0
    Good value for a quick overnight
    • Leisure trip
    • Family with young children
    • Two Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Just a general “not quite clean” feeling in the room.

    Good attempts to update, but definitely still lacking in some. Not quite as clean as I would like, but overall a good hotel for a one night quick stay

    Stayed in March 2024

  • Reviewed: March 16, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The refrigerator went out and was leaking had the floor wet..

    Stayed in February 2024

  • Reviewed: March 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    There were no ice machines on the first floor. Only the second-floor ice machines worked.

    Breakfast was good, rooms were clean and comfortable.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool are was freezing and the pool wasn't very warm and that was the whole reason for the trip

    The room was clean,and the breakfast was great,The lady who serves breakfast is wonderful

    Stayed in March 2024

  • Reviewed: March 10, 2024

    7.0
    Party like it's 2024
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    We were on the first floor, apparently they had kids above us, they must have decided to have a dance party at midnight. Made it a little difficult to sleep, especially when it was clearly posted what the hours of quiet time were. Pillows were uncomfortable. Overall it was a pretty good stay.

    Very friendly staff.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    7.0
    Definitely will stay there again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The women at the front desk was rude, but others then that it was great

    Stayed in March 2024

  • Reviewed: February 27, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Women was sleeping while her 6 kids rough housed in pool...pool pump wasn't working

    Staff was fantastic....breakfast staff and breakfast was amazing

    Stayed in February 2024

Showing 1 - 25

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