450 Center Drive, Grand Rapids, MI 49544, United States of America
#22 of 60 hotels in Grand Rapids
Guests' ChoiceBased on 77 hotel reviews
8.3Cleanliness
8.5
Comfort
8.6
Location
8.8
Facilities
8.3
Staff
9.0
Value for money
8.2
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 2, 2024
Starr
United States of AmericaNeeds A Lil' Updating. The Elevator Is Scary & Shaky. The Rooms Are Kinds of Grimey (Microwave, TV, Tub, Lamp Shade)
Location Was Perfect... LOTS of Stores & Restaurants Surrounding The Hotel. Staff Is Super Friendly! Lots Of Space And The Sitting Area In The Rooms Is Very Nice To Have.
Stayed in March 2024
Reviewed: March 1, 2024
Karina
United States of AmericaLoved this place very much, the only down part was that there wasn’t any smoking lounge as it seemed like, or maybe I didn’t search good enough and had to smoke in my car at a nearby parking lot.
I loved that it had a pool, pool looked very clean as well, also had a gym but we didn’t get to try it out, but what we loved as well, was the breakfast that we had in the morning, very delicious!! Will comeback soon and let friends know about this area.
Stayed in February 2024
Reviewed: September 1, 2023
Richard
United States of AmericaNoise from the room above us.
Breakfast was better than the normal buffets that we have had at other Hotels. We never went out to eat breakfast.
Stayed in August 2023
Reviewed: June 19, 2023
Mowery
United States of AmericaOnly 1 thing, the cover on our door key lock was broken and taped back on. It stilled worked but seemed concerning.
Everything was perfect. As hotels go, this one was great. Disappointed there wasn't a hot tub but I should've read more reviews before reserving. Otherwise, breakfast was wonderful, rooms are clean and smelled great, easy to get to, pool was fun for the kids.
Stayed in June 2023
Reviewed: June 11, 2023
James
United States of AmericaThe housekeeping staff should have come in more often to replenish coffee and empty trash and recycling.
Breakfast was very good. Different entrees each day. Very tasty.
Stayed in June 2023
Reviewed: May 22, 2023
Shawn
United States of Americadated a little
convenient to a lot
Stayed in May 2023
Reviewed: March 28, 2023
Laura
United States of AmericaNo cleaning wipes in the workout area. Also, stain on the carpet near the couch in our room and the fan in the bathroom was very loud/needed to be fixed.
Stayed in March 2023
Reviewed: March 20, 2023
Hamilton
United States of Americathe location
Stayed in March 2023
Reviewed: March 19, 2023
Stacy
United States of Americathe beds were small and uncomfortable
it was clean the staff was friendly and kind.
Stayed in March 2023
Reviewed: August 2, 2022
Zhenhao
Chinabreakfast,gym
quiet
Stayed in July 2022
Reviewed: April 25, 2022
Nancy
United States of Americaour room had dirty sheets on the bed no additional sheets for the trundle bed. went to front desk they moved us to another room had clean sheets but room smell like someone had smoked marijuana. I felt we should have had our room discounted for all the issues, but none given
safe area and close to our needs
Stayed in April 2022
Reviewed: April 14, 2022
Katiesha
United States of AmericaThe pool had a strong chemical smell so the kids couldnt swim
It was clean
Stayed in April 2022
Reviewed: March 28, 2022
Nakeisha
United States of Americait was clean and the staff were friendly
Stayed in February 2022
Reviewed: January 19, 2022
Lori
United States of Americathe lord drunk people when we were checking in
small
Stayed in January 2022
Reviewed: January 1, 2022
Mercer
United States of AmericaThe pool was small and not very warm. No hot tub
The staff was great. Room was great.
Stayed in December 2021
Reviewed: December 28, 2021
Patricia
United States of AmericaMore breakfast
Breakfast was gone already by the time I got down.
Stayed in December 2021
Reviewed: November 21, 2021
Markita
United States of AmericaI did not like the ice machine and laundry is on the first floor, you have to keep going downstairs.
I liked breakfast and coffee is always available.
Stayed in November 2021
Reviewed: October 28, 2021
Michael
United States of AmericaPet fee was high IMO @ $75.
Clean Good Location.
Stayed in October 2021
Reviewed: October 25, 2021
Joe
United States of AmericaThe beds were very comfy
The pool was WAY to cold and the kitchen staff took incredibly long to refill the breakfast items.
Stayed in October 2021
Reviewed: September 2, 2021
Roger
United States of AmericaDidn’t know egg sandwiches were available until our last day of 3. Would have liked more fresh fruit - just oranges were available.
Nice selection of individually wrapped items
Stayed in September 2021
Reviewed: August 29, 2021
Kirsten
United States of AmericaThere were hairs still on the shower walls when we checked into the room as of it had not been cleaned after the previous occupant. We could hear water flushing loudly above us periodically. There were no sheets in the room for the pull out bed. No lower carb options for breakfast, like scrambled eggs.
The clerk was friendly, towels were soft, ability to log on to personal Netflix account easily from the tv, pool was shallow so smaller kids could play without worries of going over into a "deep end".
Stayed in August 2021
Reviewed: August 24, 2021
Samantha
United States of AmericaIt was a bit pricey. And the elevator takes forever
Pretty much everything about it. Friendly quiet atmosphere
Stayed in August 2021
Reviewed: August 2, 2021
Robert
United States of AmericaThere needs to be more attention to detail for cleaning. There were potato chips on the floor beside the bed from a previous guest. The pull-out bed mattress under the sofa was dirty (chocolate I hope?). There were no sheets for the sofa/pull out even though we reported 5 guests staying. The front desk attendant very quickly brought us the sheets / blankets. Generally, I felt the room was clean, but it just wasn't as clean as I had hoped.
The breakfast was decent given the constraints of COVID. The room size was very nice
Stayed in August 2021
Reviewed: May 26, 2021
Raymond
United States of AmericaOne of the lights in the bathroom was either out or they were not bright enough. The toilet seat clamp was loose and I tightened with a dime, however there was a red fluid which was nasty and hope it was not blood from the last guest. The "night lock" which swiveled worked by didn't look too great. Also when we arrived there was only a half of a roll of toilet paper, so I went down to the front desk and Arron gave me two additional rolls.
Like the positive attitude of Arron and Rachel and realizing the challenge of breakfast it was very good. Overall liked it very much.
Stayed in May 2021
Galway, Ireland
Orlando, USA
San José del Cabo, Mexico
Parksville, Canada
Gelles, France
San Francisco, USA
Krynica Zdrój, Poland
Imperia, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content