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  5. Reviews of DoubleTree by Hilton San Diego Del Mar

Reviews of DoubleTree by Hilton San Diego Del Mar This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11915 El Camino Real, Carmel Valley, San Diego, CA 92130, United States of America

#178 of 238 hotels in San Diego

Guests' Choice

Review Score

Based on 1817 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.1

  • Facilities

    7.5

  • Staff

    8.1

  • Value for money

    7.1

  • Free WiFi

    7.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No grab and go breakfast available

    I liked Kate at the front desk. She made sure we had early check in which we really needed. She kept in touch with us throughout the morning and let us know when our suite was ready. Best customer service I've seen in a long time Thank you Kate

    Stayed in April 2024

  • Reviewed: April 22, 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    No free parking for guests staying at the hotel.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    There is no treadmill in the fitness center. The front desk when we arrived forgot to give us our breakfast vouchers. The room wasn’t very clean. There was no conditioner in the shower, luckily I brought my own.

    The pool and outside area was great! The restaurant was alright, good food but minimal service. All the staff in the hotel were very nice.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    We got a moldy bagel at mosaic restaurant, we got charged an extra $70 we don't know what for

    The location was really good

    Stayed in April 2024

  • Reviewed: April 16, 2024

    7.0
    Okay place. Nice pool. Overall good but needs a coffee maker in the room.
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Needs a coffee maker in the rooms. Breakfast was $25. Didn’t expect that.

    Rooms were clean. Decent location.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool area was excellent

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    Good price and location. Easy to park.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    NA

    Location and bar.

    Stayed in February 2024

  • Reviewed: April 10, 2024

    7.0
    Pleasant stay, affordable, and family friendly.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Paying for parking. Receptionist Kate had a horrible attitude. It was extremely off putting. The first thing she told my husband and I “booking is horrible”. Doing her job seemed to really bother her and she had no issue showing it.

    The pool was nice. The rooms were spacious.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    7.0
    Stay was good but I wouldn’t stay here again.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Paying for parking is ridiculous, the breakfast buffet is not much of a buffet for $25. I just wanted to purchase a coffee and was told I needed to pay $25 for the buffet to get a coffee. Also the sofa in our room was very stained.

    The property was clean, the pool was great and the beds are comfortable.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed and Pool View
    • Stayed 5 nights
    • Submitted from a mobile device

    Hotel was nice , still improvements area going on. Lovely friendly staff . Beautiful location so you can travel everywhere .

    Stayed in April 2024

  • Reviewed: April 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    That the buffet was 25 dollars and they didn’t had a lot of different options to eat

    Nice and clean

    Stayed in March 2024

  • Reviewed: March 29, 2024

    7.0
    Comfortable but lacks the perks
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    The one working elevator took forever. The breakfast Buffet for $25 is not worth the price. They served the same breakfast you can get at a holiday inn for free. Also some condiments you have to ask the staff for instead of it being out. One of the front desk workers was very rude when I asked if I can use a pair of scissors. They declined this request.

    The location was great for where we needed to be and was very clean.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    7.0
    Simple hotel with great service nothing fancy just good value
    • Leisure trip
    • Travelers with friends
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Needs some upkeep … no free parking

    Service was great very helpful and polite excellent staff … location was good for us .. was well priced and good value

    Stayed in March 2024

  • Reviewed: March 19, 2024

    7.0
    Not the best service
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator was out of service outdated rooms dirty bathrooms dirty sofa stains on curtains women at front desk was rude

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    ok
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed and Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    neighbors. too load all the time

    breakfast ok, coffee awesome

    Stayed in February 2024

  • Reviewed: March 12, 2024

    7.0
    Ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Bed with Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    The property is fine We stayed on the second floor The AC was loud I could not sleep we had to switch room and got a room on the 3rd floor. The AC was much better not loud Make sure to test AC and the toilet if you want to stay at this property

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    Pretty descent hotel to stay. Friendly staffs.
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 3 nights

    The breakfast is not so great.

    Room is spacious and comfortable bed. Clean and service is good.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    6.0
    Overall, not a bad stay
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night

    So, on the booking.com website, we booked a “King” room. The description said that there was one double, one extra-large double two plus a sofa bed. This was important because there are four of us, and my husband and son are both over 6 feet tall and it doesn’t work for my two sons to share the sofa bed. When we got there, we were told that the King room was a king and a sofa bed. The other option was a room with two queens, which is what we ended up having to pick. It would be nice if the description was a little more clear next time. They did comp us for the parking fees, which was nice.

    Overall, a pleasant stay. There were some people making noise down below near the pool, but they quieted down once my husband called the front desk twice as well as the area closing down for the night.

    Stayed in March 2024

  • Reviewed: February 27, 2024

    8.0
    Very Good
    • Family with young children
    • Queen Room with Two Queen Bed with Pool View
    • Stayed 4 nights
    • Submitted from a mobile device

    Bar wasn’t open throughout the day

    The staff, location and rooms

    Stayed in February 2024

  • Reviewed: February 22, 2024

    6.0
    Ok but not worth the price
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    Some of the staff were not too friendly. Our room was not the cleanest with no housekeeping or microwave

    Breakfast was ok and patio and poolside were nice

    Stayed in February 2024

  • Reviewed: February 19, 2024

    6.0
    Terrible
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    To be honest, I'm shocked. There was a hole between the bathtub and the wall; when I washed in the shower, water leaked through and everything flowed out into the corridor onto the carpet. The taps were leaking and as a result there was a yellow stain of water in the bathroom. The bathroom fixtures are rusty. I am attaching a photo so that I will not be suspected of deception. Never set foot in Hilton again

    good sound insulation

    Stayed in February 2024

  • Reviewed: February 14, 2024

    8.0
    It served its purpose. Staff was very welcoming. Best part of the stay.
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 1 night

    The TV wasn't in the right place next to the bed. The mattress was old. You could tell because there was an indent of my whole body in the mattress when I laid down.

    The Elevators looked a little old, as well as the hallways; it looks like they need a little freshening up.

    Stayed in February 2024

  • Reviewed: February 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Did I had to pay an extra $40 just to park my car outside in the parking lot

    The rooms were very nice and clean

    Stayed in December 2023

  • Reviewed: February 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Elevator takes a long time. No microwave or fridge in the room.

    Room and bar downstairs

    Stayed in February 2024

Showing 1 - 25

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