11915 El Camino Real, Carmel Valley, San Diego, CA 92130, United States of America
#178 of 238 hotels in San Diego
Guests' ChoiceBased on 1817 hotel reviews
7.2Cleanliness
7.8
Comfort
7.8
Location
8.1
Facilities
7.5
Staff
8.1
Value for money
7.1
Free WiFi
7.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Cheryl
United States of AmericaNo grab and go breakfast available
I liked Kate at the front desk. She made sure we had early check in which we really needed. She kept in touch with us throughout the morning and let us know when our suite was ready. Best customer service I've seen in a long time Thank you Kate
Stayed in April 2024
Reviewed: April 22, 2024
J
United States of AmericaNo free parking for guests staying at the hotel.
Stayed in April 2024
Reviewed: April 21, 2024
Kendra
United States of AmericaThere is no treadmill in the fitness center. The front desk when we arrived forgot to give us our breakfast vouchers. The room wasn’t very clean. There was no conditioner in the shower, luckily I brought my own.
The pool and outside area was great! The restaurant was alright, good food but minimal service. All the staff in the hotel were very nice.
Stayed in April 2024
Reviewed: April 16, 2024
Avin
United States of AmericaWe got a moldy bagel at mosaic restaurant, we got charged an extra $70 we don't know what for
The location was really good
Stayed in April 2024
Reviewed: April 16, 2024
Morgan
United States of AmericaNeeds a coffee maker in the rooms. Breakfast was $25. Didn’t expect that.
Rooms were clean. Decent location.
Stayed in April 2024
Reviewed: April 13, 2024
Niina
FinlandPool area was excellent
Stayed in April 2024
Reviewed: April 11, 2024
Matt
United States of AmericaNA
Location and bar.
Stayed in February 2024
Reviewed: April 10, 2024
Vanessa
United States of AmericaPaying for parking. Receptionist Kate had a horrible attitude. It was extremely off putting. The first thing she told my husband and I “booking is horrible”. Doing her job seemed to really bother her and she had no issue showing it.
The pool was nice. The rooms were spacious.
Stayed in April 2024
Reviewed: April 9, 2024
Amanda
United States of AmericaPaying for parking is ridiculous, the breakfast buffet is not much of a buffet for $25. I just wanted to purchase a coffee and was told I needed to pay $25 for the buffet to get a coffee. Also the sofa in our room was very stained.
The property was clean, the pool was great and the beds are comfortable.
Stayed in April 2024
Reviewed: April 9, 2024
Krupa
United KingdomHotel was nice , still improvements area going on. Lovely friendly staff . Beautiful location so you can travel everywhere .
Stayed in April 2024
Reviewed: April 1, 2024
Cruz
United States of AmericaThat the buffet was 25 dollars and they didn’t had a lot of different options to eat
Nice and clean
Stayed in March 2024
Reviewed: March 29, 2024
Cassandra
United States of AmericaThe one working elevator took forever. The breakfast Buffet for $25 is not worth the price. They served the same breakfast you can get at a holiday inn for free. Also some condiments you have to ask the staff for instead of it being out. One of the front desk workers was very rude when I asked if I can use a pair of scissors. They declined this request.
The location was great for where we needed to be and was very clean.
Stayed in March 2024
Reviewed: March 22, 2024
Isaac
AustraliaNeeds some upkeep … no free parking
Service was great very helpful and polite excellent staff … location was good for us .. was well priced and good value
Stayed in March 2024
Reviewed: March 19, 2024
Geneses
United States of AmericaElevator was out of service outdated rooms dirty bathrooms dirty sofa stains on curtains women at front desk was rude
Stayed in March 2024
Reviewed: March 17, 2024
David
United States of Americaneighbors. too load all the time
breakfast ok, coffee awesome
Stayed in February 2024
Reviewed: March 12, 2024
Thu
United States of AmericaThe property is fine We stayed on the second floor The AC was loud I could not sleep we had to switch room and got a room on the 3rd floor. The AC was much better not loud Make sure to test AC and the toilet if you want to stay at this property
Stayed in March 2024
Reviewed: March 12, 2024
Chee
SingaporeThe breakfast is not so great.
Room is spacious and comfortable bed. Clean and service is good.
Stayed in March 2024
Reviewed: March 6, 2024
Chris
United States of AmericaSo, on the booking.com website, we booked a “King” room. The description said that there was one double, one extra-large double two plus a sofa bed. This was important because there are four of us, and my husband and son are both over 6 feet tall and it doesn’t work for my two sons to share the sofa bed. When we got there, we were told that the King room was a king and a sofa bed. The other option was a room with two queens, which is what we ended up having to pick. It would be nice if the description was a little more clear next time. They did comp us for the parking fees, which was nice.
Overall, a pleasant stay. There were some people making noise down below near the pool, but they quieted down once my husband called the front desk twice as well as the area closing down for the night.
Stayed in March 2024
Reviewed: February 27, 2024
Omar
BermudaBar wasn’t open throughout the day
The staff, location and rooms
Stayed in February 2024
Reviewed: February 22, 2024
Samson
United States of AmericaSome of the staff were not too friendly. Our room was not the cleanest with no housekeeping or microwave
Breakfast was ok and patio and poolside were nice
Stayed in February 2024
Reviewed: February 19, 2024
Alexander
United States of AmericaTo be honest, I'm shocked. There was a hole between the bathtub and the wall; when I washed in the shower, water leaked through and everything flowed out into the corridor onto the carpet. The taps were leaking and as a result there was a yellow stain of water in the bathroom. The bathroom fixtures are rusty. I am attaching a photo so that I will not be suspected of deception. Never set foot in Hilton again
good sound insulation
Stayed in February 2024
Reviewed: February 14, 2024
Mariella
SpainThe TV wasn't in the right place next to the bed. The mattress was old. You could tell because there was an indent of my whole body in the mattress when I laid down.
The Elevators looked a little old, as well as the hallways; it looks like they need a little freshening up.
Stayed in February 2024
Reviewed: February 14, 2024
Spencer
United States of AmericaDid I had to pay an extra $40 just to park my car outside in the parking lot
The rooms were very nice and clean
Stayed in December 2023
Reviewed: February 12, 2024
Sanchita
United States of AmericaElevator takes a long time. No microwave or fridge in the room.
Room and bar downstairs
Stayed in February 2024
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