Room was small and utilitarian. Not a lot of storage space (no drawers), just an exposed bar to hang things plus room under the bed for suitcases, and some coat hooks on the wall. The bathroom had barely enough towels for our two-night stay, and the bath towels were on the small side. All of the refillable hand soap, body wash, shampoo, and conditioner containers require two hands to use (you have to squeeze the bottle that's attached to the wall with one hand, and place another hand underneath to catch the stuff), which is a problem for someone with a disability or limited use of one hand/arm. Water pressure in the shower was poor. The shower door handle was not securely attached. The lighting was a bit harsh in some areas and too dim in others (but there were several different options). The room has a fridge but no microwave. The desk area is tiny. Pillows are super soft/squishy, which is not my preference. The oatmeal at the breakfast bar was dry and clumpy and seemed several days old on the first morning (it was better the second day). The breakfast area did not have any trays to put stuff on, only disposable paper plates/cups/bowls, so it was hard to carry, say a coffee and an orange juice along with your meal to your room or where you were sitting. There is no coffee maker in the rooms, and the coffee wasn't good (but there are plenty of local coffee shops to remedy that situation!). Housekeeping only comes every other day unless you request otherwise--presumably this is an eco-friendly choice, but it also felt like a cost saving measure, like much of the rest of this hotel, which seems more focused on flashy stuff (like high-def TV) than the basics. It would have been easy to overlook many of these things if this had been an inexpensive room, but it was 3x the cost we paid for a similar room last year at this time, so all of these little short cuts and annoyances added up.
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