1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Commerce, Texas
Positive section of review
Miscommunication. I paid for an extra night when I actually was checking out and thought I was clearing my bill. Staff could of told me or reassured me that the bill was paid.
Negative section of review
Miscommunication
Austin, Texas
Positive section of review
The hotel was very spacious and cool, definitely a good vibe and decor. But that is exactly where the good part ENDED.
Negative section of review
When I got to the hotel, the room I paid for and spent extra money on, a " Deluxe Corner Queen Room with Two Queen Beds 17 % TAX is included. US$ 4.92 government tax per night is included." They sent us to a small room with ONE king-size bed. 3 grown adult women to a room with one bed and didn't even bother to tell us. So when we get up there, we see, go back down, and tell them at the hotel desk. And they say they can bring us a rolling bed in. GREAT! but that took an extra hour, and they didn't bring any pillows. So when we called down to ask if we could have a fan because even set to the lowest we could get it, the room stayed unreasonably hot, and we also needed pillows for the cot bed thing. Then, they brought pillows, but I was informed "I had to come down there for a fan." I didn't have much time to plan my trip this time, because I found out Monday that Saturday was my best friends graduation, And that I wouldnt have to work.. I got the days mixed up, so I picked a nice hotel and paid EXTRA to upgrade the room for extra space and comfort for a celebration! My best friend got her BACHELORS DEGREE AND HAD TO SLEEP ON a COT. The Ac barely worked, The fans I had to go down and retrieve for myself didn't help with How hot it was because there was only one working electric socket in the whole room, and it was by the TV way away from any of the beds. The WORST experience I have ever had at a hotel, and then the audacity they have to charge 52 dollars for parking even though I STAYED IN THEIR HOTEL. Terrible.
Manchester, Tennessee
Positive section of review
Close to the interstate and was surprisingly very clean with the exception of the bottom of the bathtub.
Negative section of review
We were told breakfast would be served and would have biscuits and gravy sausage etc. it was coffee only
Tucson, Arizona
Positive section of review
The price was great and the staff was very friendly and accommodating.
Negative section of review
Both of the rooms smelled like they had been smoked in
Danville, Illinois
Positive section of review
It was a good location and the beds were good.
Negative section of review
The hair dryer didn't work, but the front desk person had one for me to use. The new soap dispensers were too hard to get anything to come out.
Bellingham, Washington State
Positive section of review
bed was comfortable and room was clean.
Negative section of review
breakfast was basic at best. outlets in bathroom were the only ones that would hold a plug. Room outlets were useless. No USB ports
Washington, D.C., District of Columbia
Positive section of review
Room was large and had a kitchen
Negative section of review
Dark room overlooking pile of garbage. Area did not feel safe. Towels had red and black stains.
Ontario, California
Positive section of review
only the breakfast
Negative section of review
We did booked the the hotel for the pool for the kids to enjoy it on mean time that I'm at work but it was broken and the water was so so freezing Also the side door to access to the parking for my car some times is working some times is not Also we didn't get on the 1st day the house keeping until we asked for it Also i couldn't benefit with the free drink that was offered for as it always saying it too late but the time was giving i was at work i did asked for it and they refuse it
Pasadena, California
Positive section of review
Nice breakfast
Negative section of review
Our room 112 was right next to the housekeeping room and Kate in the afternoon around 5 or 6 o’clock they brought out all their carts and put them right in front of our window and we’re just standing out there organizing the carts right in front of our room window and it was loud and ridiculous !!!
Bryce Canyon, Utah
Positive section of review
The location
Negative section of review
Room was kinda crappy; bathroom was not clean- dirt in corner and obvious there was a door on shower at one time ( holes and caulking still there). Went for free breakfast first day at 8am and there were empty trays. Another guest commented she wasn’t sure they were bringing more out! We left a day early