1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Katy, Texas
Positive section of review
No Telephone in the room. The customer service agents provided conflicting messages and the staff were not kind.
Negative section of review
The Services and conflicting messages from staff members to General Manager.
Orlando, Florida
Positive section of review
Everything was excellent as usual - (3rd time staying here within the past year). Will be back in 5 months!
Negative section of review
No complaints here - The service and staff is top-notch, location is excellent, and the hotel is very clean with great amenities as well. I highly recommend!
Las Vegas, Nevada
Positive section of review
To be quite frank - we did not like the property. The bellman was really nice, that was it.
Negative section of review
Absolutely everything. We came all the way from Australia, I read reviews all over the internet and was convinced that staying in Downtown was going to be the best option to attend EDC. I read this hotel’s reviews and it was so great that I booked it a year in advance. We got to the hotel and we crossed a walkway to a dodgy building. We got to our room that had no fridge, no microwave, no hot water or coffee or tea in the room, and we needed these things for our entire 6 day stay. When I went back to the reception to line up in a line of thousands, the receptionist told us it was $20 a day to RENT a fridge. Never even heard of such a thing. The fridge came after 30 mins and it was the most beat up thing I’d ever seen… Then there was our bathroom sink which was clogged up and wasn’t draining. We called the front desk twice and after waiting for 90 mins, we called and told them we had things to do (like get dinner?!) and departed. When we came back, the fixit guys had just left our room - that was 3 hours after our first call about it. The shape of the sink was square and we had things just piling up on the edges that I had to wipe it down every time we used it. Then there was the shower that just trickled of water and didn’t have a strong water burst…honestly the time to have a shower was three times longer than a usual shower. The shower head was so terrible and our whole bathroom floor was just drenched as there was no shower door nor curtains. We called for our bedsheets to be changed - never got changed so we were just sleeping in filth by the last 2 days. On the last day we called to get a new ice bucket as ours had been sitting there for 5 days - obviously you guessed it, no bucket turned up so we just gave up. Incredibly poor room service and reception is just hopeless. I don’t understand how this hotel has 8.0 stars - this is seriously a 1.5-2 star hotel out of 10 at best.
Smyrna, Tennessee
Positive section of review
The only thing I liked was the location. It was near a park and many restaurants.
Negative section of review
It was filthy! No one cleaned the room prior to my arrival. I had to ask multiple times for someone to come clean it. No one ever came and collected the trash from the cans in the room so I had to do it daily and find somewhere to dump them. No one brought new towels so I had to purchase my own. I had to buy a mop and clean the floors because the soles of my socks were constantly turning black. There was hair from the previous visitors EVERYWHERE! Inside of the freezer too! Speaking of the freezer, it was tiny and the fridge too. I was unaware there would be no kitchen area or stove. The tv and Wi-Fi would randomly cut off. I could go on and on..
Edison, New Jersey
Positive section of review
"breakfast," "room," and "clean"
Negative section of review
No
Houston, Texas
Positive section of review
Restaurant and self check in
Negative section of review
The room was really small- TV didn’t work
Albuquerque, New Mexico
Positive section of review
I didn't like it.
Negative section of review
You must pay a deposit of $100 dollars.
Las Vegas, Nevada
Positive section of review
Not much this time
Negative section of review
This was our 3rd time staying there but we had a horrible experience. The pool bartender was rude to us on the day 1. She said “I’ll not making your drinks and I dont care because it’s my last day here”. That is unacceptable and a bad start to the weekends. Also the staff who was bringing towel to our room called my girlfriend names in Spanish; he’s lucky I wasn’t there or else I would’ve knocked him out. Our room AC did not work so we had to call for the staff to come and fix it. (95 degree Vegas weather) Overall a terrible experience and won’t be coming back.
Las Vegas, Nevada
Positive section of review
Very clean hotel !
Negative section of review
The cost of the room very high then the sneaky incidental fee they apply when you check in
Fort Lauderdale, Florida
Positive section of review
nothing
Negative section of review
every thing